Shipping & Returns

On this page, you will find all the information regarding shipping methods, delivery times and after-sales support for purchases made through Le Nom.

Shipping

Every Le Nom creation is carefully crafted and hand-painted in Italy or France. For this reason, preparation times may vary depending on the type of product and order volume.

Delivery Times

The delivery times below are estimates based on our standard operations.

Non-personalised creations: Orders are generally delivered within 3–5 business days from order confirmation.
Personalised creations: Each creation is hand-painted upon the customer's request. Delivery generally takes 5–7 business days and, during periods of high demand, may take up to 2 weeks.

Please note that these delivery times are estimates only and may vary during holidays, promotional periods, times of exceptionally high demand, force majeure events or other circumstances beyond Le Nom's control.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination country and the characteristics of the order, including its size, weight and quantity of products purchased. The applicable shipping costs will be clearly displayed before completing your order.

Complimentary Boutique Collection

As an alternative to home delivery, you may choose complimentary boutique collection from our boutiques in Milan or Paris.

To view this option during checkout, simply enter a shipping address located in Milan or Paris. You will automatically be offered the option to collect your order free of charge from the corresponding boutique.

As soon as your order is ready for collection, you will receive a notification from the boutique with all the necessary collection details.

Order Tracking

As soon as your order has been handed over to the courier, you will receive a notification by email and/or SMS from the courier containing the information required to track your shipment.

Delivery Address

Please ensure that your delivery address is correct before confirming your order.

Le Nom cannot be held responsible for delays, failed deliveries or additional costs resulting from incomplete, incorrect or outdated delivery information provided by the customer.

Failed Delivery

Should the courier be unable to complete the delivery, their standard procedures will apply. These may include additional delivery attempts or holding the parcel at a designated collection point.

We kindly invite you to follow the courier's instructions to arrange the delivery or collection of your order.

Damage During Transit

If your parcel is delivered with visible external damage that has resulted in damage to the product inside, we recommend that you notify the courier immediately and contact our Customer Service team as soon as possible, enclosing photographs of both the packaging and the product.

Should it be confirmed that the damage occurred during transit, Le Nom will replace the product in accordance with our General Terms and Conditions of Sale and the applicable legislation.

International Shipping

Le Nom ships to numerous countries worldwide.

For orders shipped outside the European Union, any customs duties, import taxes, local taxes or other charges imposed by the authorities of the destination country are the sole responsibility of the customer.

These charges are not included in either the purchase price or the shipping costs displayed at checkout and must be paid directly to the relevant authorities or the courier responsible for the delivery, in accordance with the regulations of the destination country.

Le Nom cannot be held responsible for delays caused by customs clearance procedures, customs inspections or any other activities carried out by the authorities of the destination country.

Returns & Refunds

Every Le Nom creation is handcrafted and enhanced with hand-painted details, making each bag truly one of a kind.

Our bags are hand-painted upon the customer's request. Due to their unique nature, personalised products cannot be returned for a change of mind, in accordance with Article 59 of the Italian Consumer Code.

We therefore encourage you to carefully review the model, colour and all personalisation details before confirming your order.

Order Cancellation

If you wish to modify or cancel your order, please contact our Customer Service team as soon as possible.

Changes or cancellations are only possible before production has begun. Once production has started, it will no longer be possible to modify or cancel the order.

Defective or Non-Conforming Products

Every Le Nom creation undergoes careful quality control before shipment.

If, despite our utmost care, you receive a defective product or an item that does not conform to your order, please contact our Customer Service team within 2 months of discovering the defect, providing:

your order number;
a brief description of the issue;
photographs of the product.

Each request will be reviewed with the utmost care.

Should a lack of conformity be confirmed, Le Nom will, in accordance with applicable law, repair or replace the product or, where legally applicable, provide a refund.

Legal Warranty

All products are covered by the statutory legal warranty of conformity provided under applicable law.

The warranty covers only original manufacturing or conformity defects.

The following are not covered:

normal wear and tear;
scratches, dents, stains or cosmetic changes resulting from normal use;
damage caused by misuse, negligence or improper care;
damage resulting from exposure to water, solvents, chemicals, heat sources or other external causes.

Minor variations in the texture of materials, colour shades, brushstrokes, hand-painted personalisation or finishes are inherent characteristics of handcrafted products and contribute to making each creation unique. These characteristics do not constitute manufacturing defects.

Contact Us

For any questions regarding shipping, after-sales assistance, returns or warranty, our Customer Service team will be pleased to assist you.

Email: contact@le-nom.com