FAQs

You ask, we answer

Where do you deliver?

Le Nom bags can be delivered within Italy and to several countries in Europe and around the world (Austria, France, Germany, Luxembourg, Netherlands, UK, Spain, Belgium, Denmark, Finland, Greece, Ireland, Monaco, Portugal, Sweden, Bulgaria, Cyprus, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary, Canada, Liechtenstein, Norway). Shipping costs are the responsibility of the recipient and vary depending on the delivery address, bien sûr. When ordering, please tell us the address where you prefer to receive your bag so that we can calculate shipping costs.

How long does it take to realize one of your creations?

Our creations are generally delivered within 15 days after receipt of payment. Timing may vary depending on the workload, but we make every effort to let you know at the time of purchase how soon we plan to process your order.

Which payment methods do you accept?

We accept payments by credit card or Paypal. If the order is placed by email we also accept bank transfer as payment method.

How do you make your creations?

Every Le Nom creation is customised by hand. The lines will never be as precise as if it was machine-printed and there will never be two identical creations. Their uniqueness is their most beautiful and most appreciated feature. C'est magnifique!

I would like to receive the invoice, is it possible?

You can request an invoice by specifying the details in the order notes or by e-mail at [email protected] within the day after ordering. Beyond this deadline, the request may not be accepted. Merci!